FAQ

FAQ

Frequently Asked Questions

For the sake of convenience, the FAQs are divided into various categories:

  • Account
  • Contact
  • Range
  • Payment
  • Shipping
  • Returns
  • Guarantee policy
  • Privacy and security

1. Account

How do I create an account?

First of all, you can also order without creating an account.

But if you do want to make an account, here’s how it goes. After you have added one or more products to your shopping cart, you will need to  enter some personal information, including your name and email address. During check-out you will also have the option to create an account. When your order has been completed, you will receive an email from us containing your login details and a link that allows you to change your password.

After that, you will be able to log in with the email address you have provided and the password you created.

How do I (un)subscribe to the newsletter?

We may use your details for advertising purposes merely because you place an order. Therefore, you may receive our newsletter and promotions. You can always unsubscribe from the newsletter at the bottom of each emailing. But, we’re definitely no spammers!

2. Contact

 How can I contact you?

We prefer you to contact us by email at [email protected] if you have any questions regarding the webshop and products. However, if you have an urgent question, you can always contact us by telephone on +32 (0)9 386 22 73. We will try to help you as quickly as possible and during our opening hours.

3. Range & products

Can I be sure that the products are genuine?

All our products are 100% authentic and come from the official distributors.

I want to buy sunglasses but they are not in stock. Can I order them?

You can click the ‘register’ button if an item is not in stock. You will then be sent a notification as soon as the sunglasses or the item you want is in stock again. If you want to reserve/order sunglasses, for example, limited editions, already, then you can order them by using the contact form or email us at [email protected]

However, please note that delivery periods for some products can take a little longer due to popularity and limited edition.

I saw a particular item that I wanted to buy on your website but I can’t find it in the webshop. What should I do?

Easy. Take a screenshot of the product in question and send this, together with your request, to [email protected] We will immediately see how we can help.

Can I visit your shop?

Yes, our local shop is called optiek Lammerant. You can find us in Deinze, Belgium. You’re always welcome to fit (sun)glasses in the shop.

Our street address is:

Gaversesteenweg 44

9800 Deinze

Belgium

Can I buy a gift voucher?

You will indeed discover a gift voucher in our webshop. You can select the amount you want to give and enter your mailing address during checkout. You will then receive an email with the gift voucher. Print it & give it to that lucky person!

The unique voucher code in that email is valid online and in the store.

4. Payment

What payment methods can I use?

We accept the following payment methods: PayPal, Bancontact, credit cards (Visa, Mastercard…) and iDeal.

Can I have a VAT invoice?

During check out you will be given the possibility to enter an invoice address as a person or company. VAT options are also included. A standard, not VAT related invoice is always included.

5. Dispatch & shipping

 To which countries does optiek Lammerant dispatch its products?

We dispatch all over the globe. You will find more info about our rates and delivery periods on the ‘shipping’ page.

What is the estimated delivery period?

Delivery periods can vary according to the distance of your location from our shop. We ship your order the working day after we’ve received payment. You will find a list of the estimated delivery periods below.

  • National (Belgium): 1 to 2 working days
  • Neighbouring countries (Netherlands, Luxembourg, France, Germany & the UK): 2 to 3 working days
  • Europe: 3 to 6 working days
  • International: 4 to 10 working days

How do I know when my order has been sent?

You will be sent a Track & Trace code when your order has been sent off. You can follow your packet by using this code.

What if I can’t sign for receipt?

Make sure that someone else can sign for you if you’re unable to sign for receipt of the packet. The packet will be left at a post office if there is no-one to receive it. The courier services will leave a message containing their contact details and address where the packet can be fetched.

Belgian customers can request a second delivery free of charge. If you know you will not be home, you can request delivery to your workplace or in a pick-up point.

6. Returns

 I decide to return the goods after I have received my order. How do I go about this?

You will find the terms and conditions for returns in our ‘General Terms and Conditions’ and on our ‘Returns’ page. You have the right to withdraw from the agreement without giving any reasons within a period of 14 days after you have received the goods. You can use the withdrawal form to do this.

Please note that the costs for the return are at your own expense.

7. Guarantee policy

 I bought my glasses in the webshop. I discover that my sunglasses are damaged before the guarantee period expires (within 2 years after ordering). What should I do?

Optiek Lammerant offers a 2 year guarantee on all factory defects. If you discover that your glasses or sunglasses are damaged due to a manufacturing defect, you can report this in store.

If you can’t visit the store personally, then contact us by sending an email to [email protected]

8. Privacy and security

How secure is my information?

Our website and webshop are secured by an SSL certificate. You can therefore count on having your details processed safely and kept secure.

Can I pay safely?

The webshop works through the Mollie pay system. Payment details are kept and processed by Mollie. Optiek Lammerant does not keep any payment details.